|
In order to provide a better communication experience for its customers and to also improve internal efficiency, Brimhall Industrial has upgraded its legacy phone system to a modern system. The new phone system will allow customers to call into the company and enter the extension number of the person they want to reach. If that person is not available, depending on how each users extension is setup, the call will be forwarded either to the user’s voicemail or their cell phone. By eliminating the middleman (operator), Brimhall Industrial hopes to improve customer service and improve efficiency.
|